Help Center & FAQ
Find answers to common questions about our recovery process.
How long does the recovery process take?
Typical investigations take between 2 to 6 weeks, depending on the complexity of the case and the jurisdictions involved. Crypto recoveries may vary based on blockchain activity.
Are there any upfront fees?
We operate on a contingency basis for many cases, but complex forensic investigations may require a subsidized commitment fee. Contact an agent for a specific quote after filing your case.
Can you recover funds from decentralized exchanges?
Yes. While DEXs are more challenging, we utilize specialized tracing tools to identify the final off-ramps (centralized exchanges or bank accounts) where stolen funds are converted to fiat currency.
Is my information kept confidential?
Absolutely. All data submitted is encrypted using military-grade protocols and is only accessible by the primary investigator assigned to your case.