Cookie Policy

01. What Are Cookies?

Cookies are small text files containing numbers and letters that are placed on your device (computer, smartphone, or tablet) when you visit websites. They are widely used to make websites work efficiently, as well as to provide information to site administrators.

Some cookies are deleted automatically when you close your browser (session cookies), while others persist for a longer duration to remember details when you return (persistent cookies).

02. How We Use Cookies

We use cookies to maintain portal functionality, enhance user authentication security, and remember display choices.

Specifically, cookies allow the System to:

• Keep you logged into your secure dashboard during recovery case monitoring.
• Support multi-factor authentication (MFA) and detect suspicious concurrent logging sessions.
• Remember your language and translation preferences via the embedded portal translator.

03. Categories of Cookies We Use

The cookies placed by our System fall into the following classes:

• Essential Security Cookies: These cookies are critical to operational security and authentication. Disabling them will prevent you from logging into your dashboard or submitting cases.
• Functionality & Preference Cookies: These are used to remember choices you make (such as UI themes, layout defaults, or translation parameters).
• Analytical Cookies: Internal cookies used to track load balancing, active sessions, and browser compatibility logs. They contain no personally identifiable details.

04. Controlling Cookie Preferences

Most web browsers allow you to manage and block cookies through their preference settings. You can configure your browser to reject cookies or notify you when a cookie is set.

Please note that if you choose to block or reject essential cookies, some parts of the secure portal (such as registration, login, and case tracking features) will not function correctly.